The questions below are the ones operators ask most often before they adopt Nordix BIOS. Each answer is intentionally short. If you need more depth — security diagrams, integration matrices, DPA text — talk to your account owner or send a note to hello@nordixsystems.com.
Frequently asked questions
How does Nordix BIOS handle phone calls?
Nordix BIOS handles inbound phone calls through a voice agent connected to your business number via Amazon Connect. The agent answers in your brand voice, takes orders or bookings, transfers to a human when needed, and logs the full conversation for your team to review. It runs 24 hours a day, supports five languages out of the box, and integrates with your booking and CRM tables directly — so a reservation taken by phone shows up in the same place a reservation taken by web does. Outbound calls — confirmations, follow-ups, win-back — are scheduled from chat and executed on the same voice stack.
Can Nordix BIOS launch Google and Meta ad campaigns?
Yes. BIOS connects to your Google Ads and Meta Ads accounts and can draft, launch, pause and re-budget campaigns from chat. You describe the goal — for example, fill Tuesday lunch at the Lisbon location — and BIOS proposes audiences, creative, daily budget and bid strategy, waits for your approval, then ships it. It reports back on cost per booking, not on impressions. We deliberately keep a human approval step before money is spent, so BIOS never burns budget unattended.
Which channels can Nordix BIOS listen on?
BIOS listens on WhatsApp, Instagram DM, Facebook Messenger, your website chat widget, inbound phone calls, and email. The same agent handles all of them, so a customer who starts on Instagram and continues on WhatsApp does not have to repeat themselves. Each channel has its own etiquette and rate limits, which the agent respects automatically. We add new channels on customer demand — TikTok DM and SMS are next on the roadmap.
Is Nordix BIOS compliant with GDPR and LGPD?
Yes. Nordix BIOS is GDPR ready for EU customers and LGPD ready for Brazilian customers. We sign a data processing agreement before any production use. Tenant data is stored in the AWS region closest to the customer, encrypted in transit and at rest, and isolated by row-level security at the database layer. We honor subject access, rectification and deletion requests within the regulatory window. SOC 2 Type II is in progress; readiness is targeted for late 2026.
How fast can we go live with Nordix BIOS?
A focused scope — one channel, one language, one playbook — can be live in under two weeks. A multi-channel multi-location rollout typically takes four to eight weeks, most of which is spent agreeing on the playbook and connecting your existing systems. We do not bill for the discovery phase. You pay when the agent is live and doing work.
Can Nordix BIOS replace our existing tools?
Sometimes. BIOS often replaces the ad-hoc stack of a chatbot vendor, a reservation widget, a basic CRM and a virtual receptionist. It rarely replaces deep systems like your accounting suite or your enterprise PMS — instead it integrates with them. We map your current tools in the first call and tell you honestly which ones BIOS subsumes and which it should plug into. The goal is fewer tools, not more.
What languages does Nordix BIOS speak?
Out of the box: English, Portuguese (Brazil and Portugal), Spanish, Norwegian, and French. The voice agent supports the same five. Adding a language is a configuration change, not an engineering project — if you need German or Italian for a specific tenant, we turn it on. The agent picks the right language per customer automatically, based on the channel signal and the conversation.
How is Nordix BIOS different from a chatbot?
Nordix BIOS is not a chatbot. A chatbot answers questions. BIOS executes work. It launches ad campaigns, schedules calendar entries, posts to social channels, takes phone calls, books reservations, and reconciles the day — all directed from a single conversation. The difference is doing versus talking. A chatbot has a script and a knowledge base; BIOS has tools, permissions, memory, and a job to do.
Frequently asked questions
Answers about how Nordix BIOS works, what it integrates with, and how to get started.
Can Nordix BIOS launch Google and Meta ad campaigns?
Yes. BIOS connects to your Google Ads and Meta Ads accounts and can draft, launch, pause and re-budget campaigns from chat. You describe the goal — for example, fill Tuesday lunch at the Lisbon location — and BIOS proposes audiences, creative, daily budget and bid strategy, waits for your approval, then ships it. It reports back on cost per booking, not on impressions. We deliberately keep a human approval step before money is spent, so BIOS never burns budget unattended. Campaign performance flows back into the same conversation, so the next decision is informed by the last one.
Can Nordix BIOS replace our existing tools?
Sometimes. Nordix BIOS often replaces the ad-hoc stack of a chatbot vendor, a reservation widget, a basic CRM and a virtual receptionist — one agent doing the work of four tools. It rarely replaces deep systems like your accounting suite or your enterprise property management system. Instead it integrates with them, pushing and pulling data so the operator does not have to copy fields between screens. We map your current tools in the first call and tell you honestly which ones BIOS subsumes and which it should plug into. The goal is fewer tools, not more software.
How does Nordix BIOS handle phone calls?
Nordix BIOS handles inbound phone calls through a voice agent connected to your business number via Amazon Connect. The agent answers in your brand voice, takes orders or bookings, transfers to a human when needed, and logs the full conversation for your team to review. It runs 24 hours a day, supports five languages out of the box, and integrates with your booking and CRM tables directly — so a reservation taken by phone shows up in the same place a reservation taken by web does. Outbound calls — confirmations, follow-ups, win-back — are scheduled from chat and executed on the same voice stack.
How fast can we go live with Nordix BIOS?
A focused scope — one channel, one language, one playbook — can be live in under two weeks. A multi-channel multi-location rollout typically takes four to eight weeks, most of which is spent agreeing on the playbook and connecting your existing systems. We do not bill for the discovery phase. You pay when the agent is live and doing work. The team you assign matters more than the calendar: a single decision-maker who can approve the playbook moves us at week-one speed. A committee moves us at month-two speed.
How is Nordix BIOS different from a chatbot?
Nordix BIOS is not a chatbot. A chatbot answers questions. BIOS executes work. It launches ad campaigns, schedules calendar entries, posts to social channels, takes phone calls, books reservations, and reconciles the day — all directed from a single conversation. The difference is doing versus talking. A chatbot has a script and a knowledge base; BIOS has tools, permissions, memory, and a job to do. If a chatbot is a receptionist who reads from a binder, BIOS is the colleague who actually runs your shift while you are at lunch.
Is Nordix BIOS compliant with GDPR and LGPD?
Yes. Nordix BIOS is GDPR ready for EU customers and LGPD ready for Brazilian customers. We sign a data processing agreement before any production use. Tenant data is stored in the AWS region closest to the customer — eu-west-1 for EU, sa-east-1 for Brazil — encrypted in transit and at rest, and isolated by row-level security at the database layer. We honor subject access, rectification and deletion requests within the regulatory window. Model providers run under enterprise terms with no training on customer data. SOC 2 Type II is in progress, with readiness targeted for late 2026.
What languages does Nordix BIOS speak?
Out of the box, Nordix BIOS speaks English, Portuguese (both Brazil and Portugal variants), Spanish, Norwegian, and French. The voice agent supports the same five, with native-sounding pronunciation per region. Adding a language is a configuration change, not an engineering project — if you need German or Italian for a specific tenant, we turn it on. The agent picks the right language per customer automatically, based on the channel signal and the conversation. It can also switch mid-conversation when a customer asks, without losing context or restarting the flow.
Which channels can Nordix BIOS listen on?
Nordix BIOS listens on WhatsApp, Instagram DM, Facebook Messenger, your website chat widget, inbound phone calls, and email. The same agent handles all of them, so a customer who starts on Instagram and continues on WhatsApp does not have to repeat themselves — the conversation history is shared across channels. Each channel has its own etiquette and rate limits, which the agent respects automatically. We add new channels on customer demand. TikTok DM and SMS are next on the roadmap, with native voice on Telegram and Apple Business Chat after that.