What counts as an AI agent at Nordix Systems?
A chatbot answers a message. An AI agent takes an action and accepts responsibility for the outcome. The agents inside Nordix BIOS hold credentials to your point-of-sale, your Meta and Google ad accounts, your booking calendar, your inbound phone number, your website CMS, and your transactional email. When you say "raise the dinner campaign budget by 40% on Fridays", an agent logs into the ad account, applies the change, and writes back what it did with a link to the audit log.
Each agent has a narrow job. The sales agent qualifies leads, sends quotes, and closes bookings. The marketing agent plans, ships, and measures campaigns. The service agent answers calls and emails. The web agent updates pages and SEO content. The scheduler agent watches the clock and triggers recurring jobs. They share memory through BIOS so a customer who emailed yesterday does not get re-asked their name when they call today.
How do Nordix agents stay safe inside production systems?
Every agent acts under a named identity with scoped permissions — the same model an employee would have. Agents cannot transfer money or delete customer records without an explicit policy. Each action is logged with the chat instruction that triggered it, the agent that ran it, the system it touched, and the result. Operators review a daily activity digest in chat and can roll back any change with a single instruction.
For regulated workflows (PCI payments, prescription data, age-gated bookings) Nordix BIOS routes the agent through a deterministic, audited code path rather than free-form reasoning. The agent decides what to do; the platform decides how to do it safely.
Frequently asked questions
What is the difference between an AI agent and a chatbot?
A chatbot reads and writes text. An AI agent reads, writes, and acts. Nordix Systems agents hold real credentials to your operational systems, so a chat instruction becomes a concrete change — a campaign budget edited, a booking confirmed, a refund processed, a website page updated. Every action is logged and reversible. A chatbot in isolation would only summarize what you should do; a Nordix agent does it.
How many AI agents are inside Nordix BIOS?
A standard Nordix BIOS instance ships with five named agents: sales, marketing, customer service, web presence, and scheduled operations. Enterprise instances add specialist agents for inventory, accounting, HR, and field operations. All agents coordinate through the same BIOS conversation, so the operator never has to remember which agent owns which task — BIOS routes the instruction internally.
Which languages do Nordix AI agents speak?
Nordix AI agents operate natively in English, Portuguese, Spanish, and Norwegian, with strong support for German, French, and Italian. The agents detect the customer's language per message and respond in kind, while the operator picks one working language for chat instructions and daily summaries.
Do Nordix agents learn from my private business data?
Your agents adapt to your business through retrieval and structured memory, not by training shared foundation models on your data. The menu, price list, booking rules, and brand voice you give Nordix BIOS stay inside your tenant. Nordix Systems never uses operational data from one customer to improve another customer's agents.
Can I hand a conversation from a Nordix agent to a human?
Yes. Any operator can intercept a live conversation in chat by tagging the agent — the agent steps aside, the human takes over, and the agent watches silently so it can resume the thread later with full context. Hand-offs are logged with the reason and the resolution, which feeds back into the agent's policies.
How do Nordix agents handle regulated actions like payments or refunds?
Regulated actions run through audited, deterministic code paths rather than free-form agent reasoning. The agent decides that a refund is appropriate based on policy; the platform executes the refund through PCI-scoped infrastructure with the correct merchant, amount, and audit log. Operators set the policy ceilings — for example, agents may auto-refund up to a configurable amount without human review.
See a Nordix AI agent operate your business
Book a 30-minute working session. We connect a sandbox BIOS instance to your data and you direct it by chat.
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