What does Nordix sales automation actually do?
The Nordix sales agent sits inside Nordix BIOS and handles every inbound that could become a transaction. A customer asks about catering on Instagram — the agent answers, qualifies guests-and-date, sends a structured quote, takes the deposit through your existing payment provider, and writes the booking into your calendar. A walk-in calls for table availability — the same agent picks up the phone, reads the live booking system, offers two time slots, and confirms by SMS.
For longer cycles (B2B services, equipment rental, event venues) the agent runs a multi-touch sequence: first reply within 60 seconds, second touch with a tailored proposal, third touch with a deadline. Stalled prospects move to a reactivation queue that the agent revisits on a cadence you set in chat.
How does it integrate with my existing tools?
Nordix BIOS connects to the systems you already use: Square, Lightspeed, or Nordix POS for transactions; Google Calendar, OpenTable, Cal.com, or Nordix Booking for slots; Stripe, MercadoPago, or Adyen for deposits; HubSpot or Pipedrive for long-cycle CRM. The sales agent updates these systems directly. Operators do not see a new tool — they see the existing tools, kept fresh by an agent that answers chat instructions.
Frequently asked questions
What is sales automation in the Nordix Systems context?
Sales automation at Nordix Systems means a named AI agent inside Nordix BIOS handles the entire sales loop: lead qualification, quoting, booking, deposit collection, follow-up, and reactivation. The agent works across WhatsApp, Instagram Direct, email, and the inbound phone line, updating your existing POS, calendar, CRM, and payment systems. Operators direct policy by chat and read daily outcome summaries in the same thread.
How does the Nordix sales agent qualify a lead?
During onboarding you describe your ideal customer in plain language — party size, budget, region, lead source, urgency. The Nordix sales agent encodes those rules into a qualification flow and applies them to every inbound. Leads that match get the full quote-and-book treatment. Leads that do not match get a polite, brand-voice rejection plus an optional referral to a partner business if you configure one.
Can the Nordix sales agent handle complex quotes?
Yes, within the rules you define. The agent assembles quotes from a structured catalog — items, services, add-ons, time-of-week pricing, group discounts — that you maintain through chat. Genuinely bespoke quotes (over a configurable amount, or outside the catalog) are escalated to a human operator with a one-paragraph context summary so the human can close the deal without reading the full thread.
Which languages does the Nordix sales agent sell in?
The Nordix sales agent sells natively in English, Portuguese, Spanish, and Norwegian, with strong support for German, French, and Italian. The agent detects the lead's language on the first message and continues in that language, while still reporting back to the operator in the operator's chosen working language.
Does the Nordix sales agent work outside business hours?
Yes. The agent runs 24/7 across all configured channels. Customers receive immediate, brand-voice replies and can complete bookings or deposits overnight. If a request requires a human decision outside hours, the agent collects the full context, sends an offline-style holding reply, and routes the lead to a morning queue with a recommended response.
Does Nordix BIOS replace my CRM?
Nordix BIOS does not replace a CRM — it operates one. If you already use HubSpot, Pipedrive, or Salesforce, the sales agent reads and writes records there. If you do not have a CRM, BIOS keeps a structured contact and deal log inside your tenant that you can export at any time. The same logic applies to POS, booking, and payment systems.
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