How does Nordix BIOS onboard a new student?
The minute payment clears on Hotmart, Kiwify, Stripe or the school's gateway, BIOS sends the welcome message on WhatsApp, provisions the LMS account, emails the receipt, and books the orientation call if the offer includes one. The student starts learning the same hour they pay — not three days later when an admin gets around to it.
From there, BIOS reads course progress from Moodle, Hotmart admin or the Udemy creator dashboard and drips at the right moments: a nudge when the student stalls in week two, a congratulations at module completion, an upsell at certificate level. The drip respects the student's preferred channel and locale.
Onboarding used to take three admins two full days a week. BIOS does it in the background — welcome flow, Moodle account, parent message, payment receipt — and the admins finally have time to teach.
What does BIOS do with refunds, parents and the long tail?
Refund and cancellation flows run inside the policy the school configures. BIOS verifies eligibility, processes the refund through the original gateway, updates the LMS and sends the confirmation — all without an admin opening a ticket. Edge cases escalate to a human with the full conversation history attached.
For K-12 schools, parent communication is its own channel. BIOS sends attendance alerts, grade updates, parent-teacher booking links and event reminders, and parents reply on WhatsApp. The teacher only sees the messages that need a teacher.
Course creators on Hotmart, Kiwify and Udemy get the same automation without an admin team. BIOS becomes the support desk, the onboarding funnel and the cancellation gate, in the creator's brand voice.
A typical day at a language academy with Nordix BIOS
A typical day at a language academy with Nordix BIOS
From the first enrolment of the morning to the last drip of the evening, BIOS keeps the academy running with three admins instead of seven.
~PT8H
- 1
8:00 — new enrolment
Payment clears on Stripe. BIOS sends the welcome flow on WhatsApp, provisions the Moodle account, books the placement test.
- 2
10:30 — parent question
A parent asks about the school holidays on WhatsApp. BIOS answers from the school calendar, no admin involved.
- 3
13:00 — stalled student
A B1 student has not opened the LMS in 10 days. BIOS sends a context-aware nudge with their next exercise link.
- 4
15:00 — refund request
A student requests a cancellation within the policy window. BIOS verifies eligibility, refunds via Stripe, updates Moodle.
- 5
17:30 — progress drip
Three students hit the certificate milestone. BIOS sends congratulations plus the next-course upsell in their language.
- 6
20:00 — evening lead
A WhatsApp lead asks about A2 evening classes. BIOS qualifies, books the trial lesson, hands off to the right teacher.
See Customer service automation, Marketing automation and the BIOS module for the building blocks.
Frequently asked questions
Which LMS platforms does Nordix BIOS integrate with?
Nordix BIOS connects natively to Moodle, Hotmart, Kiwify, Udemy creator, Teachable, Thinkific and the major Brazilian and European platforms through their published APIs. For schools running custom LMS builds, BIOS uses the same screen automation it uses elsewhere in operations. Course progress, enrolment events and certificate triggers flow both directions.
How does BIOS handle parent communication for K-12 schools?
Parent communication runs on a separate WhatsApp number with the school's brand voice. Nordix BIOS sends attendance alerts, grade updates, event reminders and parent-teacher booking links, and parents reply through the same channel. Teachers see only the messages that need a teacher. Pre-school and primary parents typically receive 5-10 BIOS messages a week and find the channel less intrusive than email.
Can BIOS process a refund without a human?
Within the policy window the school configures, yes. Nordix BIOS verifies eligibility, processes the refund through the original gateway (Stripe, Hotmart, Kiwify, MB Way, PIX), updates the LMS and sends the confirmation. Anything outside policy — a contested case, a chargeback dispute, a goodwill refund above the threshold — escalates to a human with the full context attached.
Does BIOS support multilingual student bodies?
Nordix BIOS supports English, Portuguese, Spanish, French, German, Italian, Norwegian, Mandarin and a long tail of additional languages out of the box. Language academies typically run the platform in the locale they teach plus the locale of their student body. The student sees the language of their device; the school sees its working language internally.
How does the progress-based drip work?
Nordix BIOS reads completion events from the LMS — module finished, quiz passed, assignment submitted — and chooses the next message from a content library the school owns. If a student stalls for the threshold the school sets (typically 7-14 days), BIOS sends a nudge with the next exercise. If a student finishes early, BIOS sends the upsell to the next level. The library is editable in plain text.
Who owns the student data?
The school owns the data. Nordix BIOS stores conversations, progress events and student profiles inside the school's tenant boundary, encrypted at rest, never reused for cross-tenant training. The school's data protection officer controls retention windows and export. GDPR and LGPD subject-access requests are handled from the admin console.
Does BIOS make sense for a solo course creator on Hotmart?
Yes. Solo creators on Hotmart, Kiwify and Udemy use Nordix BIOS as their entire support and onboarding team. After purchase, BIOS sends the welcome, the access link and the first lesson, then handles refund requests, drip nudges and upsell campaigns. A creator selling a 200-student course typically replaces 15-20 hours a week of admin work with BIOS.
Onboard every student in the hour they pay.
See how Nordix BIOS runs the lifecycle outside the classroom — for schools, academies and online creators.
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