Public sector automation for local government, public services and NGOs

Frequently asked questions

• Is Nordix BIOS GDPR-aligned for public sector use?+

  Yes. Nordix BIOS stores conversation and case data inside the council or agency tenant boundary, encrypted at rest with KMS-managed keys, never reused for cross-tenant model training. Opt-in is required for any outbound message, subject-access and erasure requests are handled from the admin console, and the audit log captures every message, document and consent event per case. Data residency can be pinned to the EU region the council requires.

• Which languages does BIOS speak for citizen services?+

  Nordix BIOS supports English, Portuguese, Spanish, Catalan, Galician, Basque, French, German, Italian, Dutch, Norwegian and a long tail of additional languages out of the box, with the same compliance posture in each one. Councils in border and tourist regions typically run 4-6 locales. The citizen sees the language of their device; case officers work in the office's working language.

• How does BIOS handle accessibility?+

  Reply formatting follows WCAG 2.1 AA guidance — short paragraphs, plain-language reading level (around B1-B2 by default, configurable), alt text on any image attachment, screen-reader-friendly structure, no all-caps or emoji-heavy text. Residents using assistive technology receive the same answer in the format their tools can read. The accessibility posture is auditable per message in the admin console.

• How does form intake work?+

  Nordix BIOS walks the citizen through the structured questions in chat, validates each answer against the council's rules (postcode in range, document number format, eligibility criteria), collects required attachments with OCR validation, generates the signed PDF in the council's template, and files it in the case management system. The case officer opens a complete file rather than chasing missing fields.

• Can BIOS book in-person appointments?+

  Yes. Nordix BIOS reads the appointment calendars of the council's offices, suggests the next available slot at the office closest to the citizen's postcode, books on confirmation, sends the reminder and the document checklist, and updates the queue if the citizen reschedules. No-show rates fall because reminders are timely and rescheduling is one message away.

• What happens when a question is outside BIOS's scope?+

  Nordix BIOS routes anything outside the council's published procedure to a human case officer with the full conversation thread, the citizen's case history and the relevant policy reference already attached. BIOS does not invent answers, does not provide legal advice, and does not commit the council to a position the office has not authorised. The escalation queue is visible to the supervisor in real time.

• How does this apply to NGOs and non-profits?+

  NGOs use Nordix BIOS for the same kinds of citizen-facing intake — beneficiary registration, programme applications, support request tracking — plus donor communication and volunteer scheduling. The GDPR and WCAG posture is identical. Smaller NGOs typically replace a part-time admin coordinator with BIOS handling the intake funnel and the scheduled outreach.